Responsible Gaming
at ab8

1. 18+ Age Restriction

During the Know Your Customer (KYC) process, ab8 may request a copy of your National Identity Card (NID) issued by the Bangladesh Election Commission, your passport, or another government-issued document that confirms your date of birth. Until verification is complete, withdrawal requests may be suspended and deposit limits may apply.

If ab8 has reasonable grounds to suspect that a registered account is being operated by or on behalf of an individual under the age of 18, the account will be immediately suspended. Any funds deposited by an underage player will be returned to the payment source, minus any winnings generated, which will be forfeited. ab8 will not knowingly facilitate gambling by minors under any circumstance.

Protecting Minors in Your Household

If you share a device or household with individuals under 18, ab8 strongly recommends the following steps to prevent underage access:

• Never save your ab8 login credentials in a shared browser profile.
• Log out fully from your ab8 account whenever you are not actively using it.
• Use device-level parental controls available on Android, iOS, and desktop operating systems to restrict access to gambling websites.
• Consider using third-party parental control software to block gambling-related URLs on family devices.
• Never share your ab8 username or password with any other person, regardless of age.

2. Recognising Problem Gambling

Gambling can be a fun and harmless leisure activity when approached with clear boundaries and realistic expectations. However, for a minority of players, gambling can develop into a compulsive behaviour that negatively affects finances, relationships, mental health, and daily functioning. Being honest with yourself about your gambling habits is the most important first step toward staying in control.

If you recognise these patterns in your own behaviour, we strongly encourage you to make use of the tools described below, or to contact our support team directly so we can assist you in setting appropriate limits or activating an exclusion on your account.

3. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the ab8 platform. It is designed for players who feel they need a firm, enforced break from gambling — whether for a defined period or on a permanent basis. ab8 takes self-exclusion requests very seriously and processes them with the utmost care and urgency.

How to Request Self-Exclusion

To activate self-exclusion on your ab8 account, contact our support team directly via email at support@ab8.bio with the subject line "Self-Exclusion Request". Your message should include your registered username and the exclusion period you are requesting. Our team will acknowledge your request within two hours and complete the exclusion within 24 hours.

Available Exclusion Periods

• Short-term exclusion: 1 month, 3 months, or 6 months.
• Medium-term exclusion: 12 months or 24 months.
• Permanent exclusion: Indefinite closure of your ab8 account with no option to reopen.

What Happens During Self-Exclusion

Once self-exclusion is active, the following restrictions are applied immediately to your ab8 account:

• All login access is blocked. You will not be able to sign in to the ab8 platform through any device or browser.
• All pending bonus offers and promotional communications are cancelled and suppressed.
• Your account balance at the time of exclusion is preserved and will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) upon request.
• Winnings generated from any gameplay after the self-exclusion request was submitted will be forfeited.

4. Deposit Limits

Deposit limits allow you to take direct, proactive control of your spending on the ab8 platform by setting a maximum amount you are permitted to deposit within a defined time window. This is one of the most effective tools for preventing gambling from exceeding your entertainment budget.

How Deposit Limits Work

You can set deposit limits directly from your ab8 account settings under the Responsible Gaming section, or by contacting support. The following limit types are available:

• Daily deposit limit: A maximum total deposit amount across any rolling 24-hour period.
• Weekly deposit limit: A maximum total deposit amount across any rolling 7-day period.
• Monthly deposit limit: A maximum total deposit amount across any rolling 30-day period.

Increasing and Decreasing Limits

Decreasing a deposit limit takes effect immediately upon request. Increasing a deposit limit — or removing a limit entirely — is subject to a mandatory 7-day waiting period from the date of the change request. This cooling-off window is non-negotiable and is designed to prevent impulsive decisions made during periods of heightened gambling urges. ab8 may, at its discretion, contact you during this waiting period to confirm that the increase is consistent with your responsible gaming profile.

5. Time-Out Feature

The time-out feature is designed for players who want a structured, enforced break from the ab8 platform without necessarily committing to a full self-exclusion. It is particularly useful during periods of high personal stress, financial pressure, or when you feel your gambling habits are beginning to shift away from leisure toward compulsion.

Available Time-Out Periods

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days
• 6 weeks

During a time-out, your ab8 account is suspended. You cannot log in, deposit, place bets, or participate in any promotions. Your account balance is preserved in full and will be accessible once the time-out period expires naturally. Unlike self-exclusion, a time-out period will end automatically without requiring you to contact support — though you may of course extend it at any time by contacting us before it lapses.

Requesting a Time-Out

To activate a time-out, navigate to the Responsible Gaming section of your account settings or contact our support team at support@ab8.bio. Time-outs are processed within two hours of a verified request. Please note that a time-out period cannot be shortened once it has been activated. If you need a longer break than the maximum 6-week time-out, we recommend considering formal self-exclusion instead.

6. Additional Player Tools

Beyond the core tools described above, ab8 provides a range of additional features that can help you maintain a healthy relationship with gambling on the platform. These tools are available to all registered players at no cost and can be adjusted at any time through your account settings or by contacting support.

7. Support & Resources

If you feel that gambling on ab8 — or on any platform — is becoming a problem for you or someone you know, please reach out for help. Seeking support is a sign of strength, not weakness, and early intervention makes recovery significantly easier. The following resources and contact options are available to players in Bangladesh.

Contact ab8 Support Directly

Our customer support team is available 24 hours a day, 7 days a week, and includes staff trained specifically in responsible gaming support. You can contact us at any time to discuss your situation confidentially, request a limit change, activate a time-out, or initiate self-exclusion. We will never judge you for reaching out.

External Help Organisations

If you would prefer to speak with an independent counselling or support service, the following types of organisations may be able to assist. ab8 encourages players to seek help from any source that feels right for them:

• Mental health counsellors and psychologists in Bangladesh who specialise in behavioural addiction and compulsive disorders.
• Community health centres operated by the Directorate General of Health Services (DGHS) in Dhaka, Chittagong, Sylhet, Khulna, and other major cities.
• Trusted family members or friends — sharing your concerns with someone close to you can be a significant first step toward managing problem gambling.
• Religious and community counselling services available through mosques, community centres, and NGOs operating across Bangladesh.

8. Our Commitment

Responsible gaming is not a compliance checkbox at ab8 — it is a genuine organisational priority that shapes how we design our platform, train our staff, and communicate with our players. We believe that a sustainable, trustworthy gambling platform must actively work to prevent harm, not simply react to it after the fact.

ab8 is committed to the following responsible gaming standards on an ongoing basis:

• Maintaining a strict 18+ age policy with documented identity verification for all players.
• Providing effective, easy-to-access self-exclusion, deposit limit, and time-out tools to all registered players at no cost.
• Training support staff to recognise signs of problem gambling and to respond with empathy, respect, and practical guidance.
• Monitoring platform data for patterns that may indicate a player is experiencing gambling-related harm, and proactively reaching out where appropriate.
• Refusing to target bonus promotions or high-value incentives at players who have previously activated responsible gaming tools or who exhibit behavioural risk indicators.
• Reviewing and updating our responsible gaming tools and policies regularly to reflect evolving best practices.

We ask all ab8 players to engage with the platform in the spirit in which it is intended — as a form of entertainment with a clearly defined budget and a clear understanding that the house always holds a mathematical edge over time. Gambling should never be seen as a way to generate income, solve financial problems, or escape personal difficulties. If it begins to feel that way, please use the tools on this page or contact us immediately.